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Tuesday, April 24, 2012

February Personal Market Report
Focus on Retail Operating Deposits: 
Retail Operating Deposit Changes to Feb 2012
BankFeb 2012     $MMFeb 2012 Share3 mos ChangeRank12 Mo ChangeRank 60 Mos Change Rank
RBC Royal Bank             89,611.2          17.00         (0.00)           18         0.54               1               3.8               1
TD Bank Financial Group             92,560.7          17.56           0.49              1         0.18               2               0.2               8
  -  B2B Trust               3,240.3            0.61           0.01              9         0.07               3               0.6               3
Laurentian               5,509.8            1.05           0.02              6         0.05               4               0.4               4
Resmor Trust1,511.11            0.29           0.03              4         0.05               5               0.3               6
National Bank of Canada             20,953.2            3.98           0.07              2         0.05               6             (0.9)            23
Canadian Tire                  715.8            0.14           0.01              8         0.03               7               0.1             10
Equitable Trust                  771.1            0.15           0.01            10         0.02               8               0.1               9
ICICI                  643.2            0.12           0.00            11         0.02               9               0.0             11
Canadian Western Bank               2,310.8            0.44           0.03              3         0.00             10               0.2               7
Capital One                    64.3            0.01           0.00            12         0.00             11               0.0             13
AGF Trust                      3.4            0.00         (0.00)           15         0.00             12               0.0             16
Home Trust                    63.5            0.01         (0.00)           16        (0.00)            13               0.0             14
JP Morgan                    25.3            0.00           0.00            13        (0.00)            14               0.0             15
MBNA                        -                  -           (0.00)           19        (0.00)            15                 -               17
Amex                  143.0            0.03         (0.00)           17        (0.01)            16               0.0             12
Manulife Bank               9,815.5            1.86         (0.02)           20        (0.11)            17             (0.5)            20
BMO Bank of Montreal             47,572.6            9.03           0.02              7        (0.13)            18             (1.9)            24
Dundee Bank of Canada               3,461.4            0.66         (0.04)           21        (0.13)            19               0.3               5
HSBC             10,209.2            1.94         (0.08)           22        (0.17)            20               0.7               2
Desjardins             31,636.0            6.08              -              14        (0.22)            21             (0.5)            21
Scotiabank             50,064.6            9.50           0.03              5        (0.37)            22             (0.5)            19
ING Direct             19,359.6            3.67         (0.12)           24        (0.40)            23             (0.7)            22
CIBC             68,516.8          13.00         (0.11)           23        (0.43)            24             (0.1)            18

  • RBC is the share growth leader in everyday banking over the last 12 months with a commanding 54BP growth.  It is likely that RBC benefits more than other banks from cannibalization of money market mutual funds switching to ROD, however, RBC’s high rate savings account is the only major bank high rate savings account that offers the high rate savings rate on the full balance.  Other banks pay the rate on balances over $5K.
  • TDCT grew ROD share by 49BP over the last 3 months.  There is no obvious cause for this change in share growth.  It may relate to increased participation in the deposit broker channel or an internal shift away from money market mutual funds to high rate savings.
  • Notable is the significant share declines at CIBC despite being advantaged over other banks with PC Financial.
  • ING Direct appears to be shifting focus to driving share of term investments at the expense of retail operating deposits.
 
Everyday Banking Buyer Purchase Criteria Summary
 Branch Location / ConveniencePriceBrandPartnershipsWeighted Score
TD Canada Trust 524 3.7
RBC Royal Bank42413.3
CIBC
42233.1
Scotiabank423 3.0
BMO Bank of Montreal32322.7
Credit Unions323 2.5
Desjardins313 2.3
HSBC
2.523 2.3
Canadian Western Bank 233 2.2
ING Bank of Canada144 2.1
ATB Financial223 2.0
National Bank 21322.0
PC Financial143 1.9
Laurentian Bank213 1.8
Weighting50202010 
 
  • McVay and Associates is introducing a new report starting this month called Everyday Banking Strategic Assessment.  The report looks at the structural attractiveness of the Everyday Banking line of business, they key buyer purchase criteria concerning selection of everyday banking providers, an assessment of competitor capabilities to deliver on buyer purchase criteria (summarized above), a look at individual competitor performance in the line of business and an evaluation of the key issues facing competitors going forward.
  • The above table is a summary of our assessment of relative competitive capabilities in everyday banking.  We see TDCT as the best positioned in the line of business with a strong and convenience advantaged distribution system and a brand differentiated on the basis of convenience and service.
  • For more information on our Everyday Banking Strategic Assessment, please write at the email address below.
4:45 pm edt 

Tuesday, March 27, 2012

Focus on Term Investments: With securitizations becoming less attractive as a funding alternative for mortgages, we can expect competition for term investments to intensify, particularly among smaller competitors who rely on the broker market for deposits.

 Market Growth by Product Category to Jan 2012 
 Product  Balances $MM  Month over Month Growth  Year over Year % Growth  5 Year % Growth 
 ROD      527,989 0.1%12.9%85.7%
 Term      454,339 0.2%1.3%14.4%
 Mortgages    1,106,328 0.0%6.7%50.5%
 Personal Loans      488,021 0.0%3.3%40.7%
 Total    2,576,677 0.2%6.5%46.7%

   Term investments have seen negative growth over the last year and a growth rate much lower than other personal financial services products over the past 5 years.  This is due to:
  • High Rate Savings Accounts cannibalizing short term deposits with much higher pricing for liquid investments.
  • Historically low longer term rates keeping investors on the sidelines waiting for rates to rise.

 
 Term Investments Market - Jan 2012 
 Competitor  Share  1 Yr Change in Share  5 Year Change  
 Chartered Banks 67.4%-0.71%-3.19%
 Trust and Mortgage Loan Companies 3.9%-0.07%1.25%
 Credit Unions 28.7%0.78%1.94%
 Total 100%0.00%0.00%

  Banks have lost over 3% share of term investments over the last 5 years to credit unions and trust companies.  Banks have more alternatives for deposits (high rate savings accounts) and mortgage funding (securitizations) driving down their interest in term investments.  At the same time, trusts and credit unions have become more aggressive, particularly in the broker channel.  

Term Investment Share Changes to January 2012
BankJan 2012     $MMJan 2012 Share3 mos ChangeRank12 Mo ChangeRank 60 Mos Change  Rank 
Home Trust            7,735.9            1.70           0.07              4         0.31               1             (2.4)            20
Canadian Western Bank            6,246.6            1.37           0.00              9         0.20               2             (1.3)            18
ING Direct            6,451.6            1.42           0.04              5         0.16               3               1.0               2
RBC Royal Bank          52,003.3          11.45           0.11              3         0.14               4             (2.0)            19
Equitable Trust            3,850.9            0.85           0.02              7         0.11               5               0.2             12
Manulife Bank            3,585.9            0.79         (0.02)           13         0.05               6               0.2             11
PC Financial               269.8            0.06         (0.00)           10         0.05               7             (0.5)            16
Canadian Tire            1,590.6            0.35         (0.02)           12         0.03               8               0.3             10
  -  B2B Trust            2,130.3            0.47           0.02              6         0.02               9             (0.8)            17
Dundee Bank of Canada               456.8            0.10           0.02              8         0.01             10               0.0             15
Laurentian          10,654.1            2.34         (0.01)           11        (0.04)            11               0.5               7
Resmor Trust            1,913.7            0.42         (0.03)           15        (0.06)            12               1.7               1
HSBC          10,929.8            2.41         (0.14)           18        (0.10)            13               0.5               6
National Bank of Canada          14,010.1            3.08         (0.04)           16        (0.10)            14               0.8               3
AGF Trust            2,982.7            0.66         (0.05)           17        (0.10)            15               0.5               5
ICICI            1,942.0            0.43         (0.03)           14        (0.15)            16               0.4               8
Scotiabank          61,589.0          13.56           0.13              2        (0.26)            17               0.7               4
BMO Bank of Montreal          33,718.2            7.42         (0.23)           20        (0.41)            18               0.1             14
CIBC          39,417.0            8.68         (0.15)           19        (0.59)            19               0.1             13
TD Bank Financial Group          59,105.5          13.01           0.18              1        (0.75)            20               0.4               9
Highlights represent +/- 10, 25 and 50 BP for 3, 12 and 60 mos respectively.    

Royal Bank is the only major bank gaining share of term investments.  The leaders are also among the most successful in the mortgage broker channel. 

We expect to see more aggressive competition for term investments going forward with some of the following tactics possible:
  • Increased rate competition in the broker channel, particularly for 5 year GICs.  We expect consumers to increasingly lock in their mortgage rates for 5 years spurred on by aggressive mortgage pricing and concerns about rates rising.  Competitors will be anxious to attract 5 year deposit funding to match the term of their loan book.
  • Product innovation.  The challenge for larger competitors is to attract growth at the margin without re-pricing their current book.  This will lead to a new round of product innovation to offer GICs not matching the terms of their rollover book such as rate riser GICs or aggressive pricing on odd terms.
  • Channel dominance.  Expect banks to better leverage their large full service broker and financial planner networks to offer specially priced term investments available only through their own network.  This will increase customer loyalty by extending unique benefits as well as to effectively capture term investment share at the expense of FIs who offer investments broadly across the broker channel.
  • Reward Programs.  Expect banks to offer rewards to customers who purchase selected term investments (like 4,5 or 10 year deposits).
 Other News: 
Mortgage Rate Skirmish:·         BMO led another round of mortgage rate discounts with a 2.99% 5 year closed 25 year maximum amortization mortgage.  Other banks matched the 2.99% pricing for a 4 year mortgage with the usual frills.  BMO is advantaged in this battle for the following reasons:
o   BMO exited the broker channel in 2006 in order to focus sales on existing customers and through their mortgage specialist sales force.  This gives them a cost and relationship value advantage over competitors such as Scotiabank, TDCT and CIBC who participate aggressively in the mortgage broker channel.
o   By eliminating what RBC calls the “frills”, BMO reduces the options cost for their mortgage thus making the product pricing more sustainable. 
o   BMO is hungry to rebuild mortgage share, particularly among their own customers.  BMO has lost 278BP of mortgage market share over the last 5 years.  Their mortgage share is 6.46%, much lower than their share of deposits at 8.26%.  This suggests BMO has more incentive and leverage to build mortgage share of wallet among their own customers. 
Mortgage Market Retrenchment:
·         While BMO in particular is anxious to build mortgage share, others are retrenching.  CIBC confirmed their plans to find a buyer for their FirstLine mortgage broker business.  This may be a signal that they also intend to reduce funding to or perhaps exit the channel altogether.
·         The Federal government has expressed concerns about the amount of consumer debt and they are prevailing upon the banks to tighten qualification criteria.  As well, CMHC has been given a hard cap of $600B in insurance  - a limit they are quickly approaching.  This could chill the market for high ratio mortgages. 

HSBC shuttering their consumer finance business:
  • After failing to find a buyer for their sub-prime consumer finance business (another indication of the market retrenching lending), they have decided to run off the business as current loans are paid down.
 Seniors benefits:
  • TDCT announced plans to replace their current free banking for seniors benefit with a far less lucrative discount on their line-up of plans.  Existing senior plan customer arrangements are “grandfathered”.  It probably makes sense to cut back on seniors benefits given the demographic and economic profile of the baby boomer generation now in and approaching their 60s.  We however, think TDCT may attract a lot of negative publicity taking a leadership position on this issue given the likely public debate on government pension cutbacks.
 RBC launches Shoppers Drug Mart account:
  • The new account is priced similarly to their branch offering (versus free banking offered by BMO/Sobeys and CIBC/Presidents Choice Financial).  It should appeal to avid Optimum point collectors who are looking to increase their points collection.  50,000 points ($85 value) are rewarded at account opening.  Customers also get 10 points for every $1 spent (through the account) at Shoppers Drug Mart and 1 point for every $1 spent elsewhere.
1:27 pm edt 

Tuesday, February 28, 2012

Is the Mortgage Broker Channel Doomed?
Resmor Trust sold their mortgage business to MCAP in December and it is rumored that CIBC is planning to sell their Firstline Mortgage Broker business.  Are these the early signs of the end of the mortgage broker channel?

The mortgage broker channel originated in an environment where mortgage pricing at banks was negotiated with starting rates often 1.25% higher than target and most mortgages were written in bank branches.The channel offered customers:
·         The best rate available from 70 plus participants in the channel
·         Location convenience – home, office, realtor offices etc.
·         Expertise, particularly for first time home owners and for those with more challenging underwriting dynamics.

The advantages led to the channel capturing about 30% of new originations and led to transformative change in the mortgage business in Canada:
·         Pricing transparency – mortgage rates today are completely transparent and very competitive.
·         Banks hired large and growing mortgage specialist sales forces to provide consumers broker-like convenience.
·         Increased professionalism.  Brokers set a high standard for specialist professionalism that banks matched through the accreditation of their specialist and in-branch sales forces.

In other words, the reasons behind the channel growth no longer exist.

Mortgage Brokers have built loyalty with referral sources and customers that continues to drive demand in the channel, yet there is an Achilles heel.  The channel is reliant on funding mainly from banks and institutional investors and this type of asset may be becoming unattractive for the following reasons:
·         IFRS and Basel III standards require banks to show securitized mortgages and mortgage backed securities on their books.  While we are not fully cognizant of the implications of this move, we believe it means increased cost of capital and thus lower margins on an already thinly priced portfolio.
·         Residential mortgage lending may be reaching an uncomfortable size on bank books.  Loans secured by residential mortgages (mortgages, mortgage backed securities and home equity lines of credit) comprise 64% of the Canadian dollar loan book of banks in Canada.  Most banks like to diversify their loan book to reduce risk.  ·         There are increasing concerns about a significant real estate correction in Canada.  This would cause banks to toughen their underwriting standards (like CIBC Firstline exiting loans without verifiable income).
·         BMO exited the mortgage broker channel in 2006 and HSBC exited the channel in 2010 and RBC has never participated in the channel. 

We fully expect all banks and credit unions to remain very active in mortgage lending, however, we do expect that they will begin to retrench by:
·         Focus mortgage lending on primary customers.  This will enable them to reduce lending in the less attractive portions of their mortgage book – broker channel, mortgage specialist and mortgage backed securities while still securing relationships with their most valuable customers at the lowest acquisition and servicing cost.
·         Adapt the RBC mortgage lending model.  RBC mortgage specialists serve branch customers and they are responsible for generating external sources of business selling RBC branded mortgages.  This has proved successful for RBC who has the largest share of the mortgage business at 16.94% and they have increased their share 117BP over the last 5 years without participating in the broker channel.  Adapting the RBC model would also enable banks to reduce the size of their external acquisition sales capability (brokers and specialists) where we believe there is surplus capacity.
·         Improve spreads.  Most banks are expecting lower spreads in 2012 due to continuing low rates of interest.  The IFRS and Basel III accounting changes are likely putting even more pressure on spreads.  As channel competition decreases, look to banks widening mortgage spreads.  In fact, this may be essential for the mortgage broker channel to continue to attract funding.

There are interesting opportunities for the contrarian. 
·         Dominate the mortgage broker channel:  Competitive theory suggests that economic profit will go to zero through time.  If there is too much capacity in a business (as we believe the case to be for mortgages), then profitability will improve through pricing and cost management measures.  This could benefit those who retain strong mortgage broker channel capabilities. 
·         Aggressively recruit mortgage brokers:  We believe an increasing number of mortgage brokers will look to banks for employment as specialists attracted by income stability and a more reliable source of clients.  Aggressive banks, trusts and credit unions would be well advised to actively recruit this sales force as a means to upgrade the size and quality of their specialist capability as well as to tap into the referral relationships and clients loyal to the broker.

Suffice it to say that it will be interesting times for the mortgage business in Canada over the next few years.
2:27 pm est 

2012.04.01 | 2012.03.01 | 2012.02.01

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